TERMS AND CONDITIONS OF
SAFE DEPOSIT BOXES PRELIMINARY AGREEMENT

Date: 8 November 2023

1. General

The company with trade name Trisor Hellas Société Anonyme, with registered seat at 43 Omirou Street, 10672, Athens – Kolonaki tel. +302103640000 registered in the General Commercial Register of Companies (G.E.M.I.) with the number 171824901000 (hereinafter: “Trisor”) has been established under Greek law and is intended to operate as a private security services company with the activity of surveillance and/or guarding of movable or immovable property and facilities and in particular the leasing of digitally controlled safe deposit boxes vault (hereinafter: “Safe Deposit Boxes” or each of them “Safe Deposit Box”) subject to a) the submission of a notification to the Bank of Greece as the supervisory authority of the provision of the said service and the adoption and implementation by Trisor of the measures required by Law 4557/2018 for the prevention and suppression of money laundering and the relevant Decisions of the Bank of Greece and other competent authorities, measures and procedures (hereinafter the “Law”) and b) the issuance of the special operating license for this purpose, which is granted by the Chief of Staff of the Hellenic Police Headquarters. This decision is made following the evaluation of a three-member committee, which includes the Head of the Office of the Legal Adviser of the General Secretariat of Public Order of the Ministry of Interior, the Head of the Department for Combating Crime of the Directorate of Public Security, and the Head of Department of Weapons and Explosives of the Directorate of State Security of the Hellenic Police Headquarters. This process is carried out in accordance with Laws 2518/1997 and 3707/2008, ensuring compliance with the requirements of these laws and subject to the supervision of the Hellenic Police.
The Safe Deposit Boxes tο be managed by Trisor will be securely stored in its vaults, situated within its designated stores in Greece, as specified on Trisor’s official website www.trisor.gr, once they are established (hereinafter: “Locations”, with each one individually referred to as the “Location”).

2. Scope

2.1 Trisor offers individuals interested in leasing a Safe Deposit Box (referred to herein as the “Prospective Lessees,” or individually as the “Prospective Lessee”) the opportunity to enter into a preliminary agreement for the lease of a Safe Deposit Box, (hereinafter referred to as the “Preliminary Agreement”). In the framework of this Preliminary Agreement, the Prospective Lessee and Trisor (collectively referred to as the “Parties”) agree to enter into a lease agreement for a Safe Deposit Box (hereinafter the “Lease Agreement”), which will be governed by Trisor’s General Terms and Conditions of Transaction (hereinafter “Trisor’s GTC”). These terms and conditions can be found at https://www.trisor.gr/conditions/ on Trisor’s official website www.trisor.gr (“General Terms and Conditions of Transactions”), which the Prospective Lessee declares to have thoroughly reviewed and comprehended.

2.2 The option to enter into a Preliminary Agreement with Trisor will be made available to the public through the official website of Trisor www.trisor.gr. This will be facilitated through a dedicated section titled “Reservation of a Safe Deposit Box” beginning from 20/11/23 until all safe deposit boxes of each respective size are no longer available (sold out).
These Terms and Conditions (hereinafter the “Terms”) are accessible on the official website of the company www.trisor.gr, and they govern all Agreements that Trisor will conclude with Prospective Lessees. Trisor does not acknowledge any differing and/or conflicting terms regarding the conclusion of preliminary lease agreement, except for the more specific terms outlined in the Preliminary Agreement.

3. Beneficiaries of participation

The Preliminary Agreement may be entered into by any legal entity (whether private or public), entities without legal personality, trusts, and any natural person (including individuals or commercial clients) who are eighteen (18) years of age or older, possess full legal capacity, and are either established or residing in a Member State of the European Union, the European Economic Area (EEA), or a third country.

4. conditions for the conclusion of the definitive Lease Agreement

The Prospective Lessee expressly acknowledges and accepts the following conditions as prerequisites for entering into the Safe Deposit Box Lease Agreement:
4.1 Trisor will obtain the special operating license required to initiate its professional activities as a private security service provider, in accordance with the provisions set forth in Laws 2518/1997 and 3707/2008. This license is issued by the Chief of Staff of the Hellenic Police Headquarters, subsequent to the evaluation of a three-member committee, consisting of the Head of the Office of the Legal Adviser of the General Secretariat of Public Order of the Ministry of Interior, the Head of the Department for Combating Crime of the Directorate of Public Security and the Head of the Department of Weapons and Explosives of the Directorate of State Security of the Hellenic Police Headquarters. Trisor will obtain this license after complete adherence to the requirements outlined in the aforementioned laws, and subsequently, upon coming under the supervision of the competent police department.

4.2 Trisor will duly notify the Bank of Greece, serving as the supervisory authority overseeing the provision of the relevant service in accordance with the Law. Trisor will adopt and implement the necessary measures and procedures mandated by the Law, which includes the Identity Check mentioned in paragraph 4.4 below.

4.3 Trisor will initiate the construction of the Safe Deposit Boxes and the establishment of the initial Trisor Location within a five (5) kilometer radius from the center of Athens (measured at Kolonaki Square). This undertaking is slated for completion within the third quarter of 2024. The exact location of the first Location will be announced by Trisor via the Digital Platform. Upon the full operational readiness of this Location, all Prospective Lessees will be duly informed via email in groups, guiding them to proceed through the Digital Platform, as outlined below, for the formalization of the Lease Agreement.

4.4 The Prospective Lessee will enter the Digital Platform to submit the necessary information and documents for the authentication and verification of its identity in accordance with the Law (hereinafter “Identity Check”). The process and the required documents for the Identity Check are described in detail in the Trisor’s GTC.
The Lease Agreement will become effective upon the successful completion of the Identity Check and the approval of the Prospective Lessee as a customer by Trisor. Trisor reserves the right, following the Identity Check process described in this paragraph and detailed in Trisor’s GTC, to decline the Prospective Lessee and prevent them from entering into the Lease Agreement, or terminate their business relationship. In such an instance, the amount paid at the time of entering into the Preliminary Agreement will be promptly refunded, no later than three (3) business days after notifying the Prospective Lessee. However, the Identity Check costs specified in paragraph 5 below are non-refundable.

5. Identity Check Costs

The Identity Check will be carried out at no additional cost to the Prospective Lessee if they are a natural person. In case the Prospective Lessee is a legal entity, entity without legal personality, or a foreign company, they will bear the cost of the Identity Check. This is due to the complexity of the Identity Check process and the increased volume of verification documents required, as outlined in Annex II of Trisor’s GTC. The Prospective Lessee can find the specific cost in the list of Prices and Fees posted on Trisor’s website at https://www.trisor.gr/prices-sizes/, which the Prospective Lessee affirms to have reviewed, comprehended, and unconditionally accepted (the “Price List”). The cost is determined per Identity Check and per Prospective Lessee (“Identity Check Cost”/ AML/KYC Procedure Cost for companies) and is payable by the Prospective Lessee upon Payment in accordance with paragraph 9.1., upon the conclusion of the Preliminary Agreement. The Identity Check Cost is in addition to the agreed payment amount specified in 9.1 below.

6. time of conclusion of the definitive Lease Agreement

The option to conclude the definitive Lease Agreement will be provided to the Prospective Lessee no later than 30.09.2024, upon fulfilment of the above mentioned conditions under 4.1 to 4.3. The exact date of the Lease Agreement’s conclusion will be determined by the Prospective Lessee, following the fulfillment of all conditions outlined under 4.1 to 4.4. above. The prospective Lessee will select this date through the Digital Platform.

7. procedure for the conclusion of the Preliminary Agreement
7.1 Online Registration
The option to conclude a preliminary contract is exclusively available online. To initiate the process of concluding a Preliminary Agreement, the Prospective Lessee must begin by undertaking the online registration process via the Trisor online platform at www.trisor.gr. Here, they will access a password-protected, online or downloadable software, which includes a mobile application (collectively: “Software”) (the entire online service: “Digital Platform”).
When registering online, the Prospective Lessee follows the following steps:

(a) select the desired size of the Safe Deposit Box and in particular can choose between the sizes “Small”, “Medium” and “Large”, according to the following parameters (dimensions in millimeters):

1. Small (S) with a maximum load of up to 3 kg
2. Medium (M) with a maximum load of up to 10 kg
3. Large (L) with a maximum load of up to 20 kg

(b) declares the salutation/title, the full name/trade name, the email address, the mobile phone number, the residential/business address, the legal representatives in the case of a legal entity, as well as any other information that may be collected by Trisor in accordance with the relevant provisions

(c) checks the details and confirms them by clicking on “Register now”

7.2 Services of the Digital Platform

Upon registration of the Prospective Lessee on the Digital Platform, and upon acceptance of these Terms, the Client’s account on the Trisor Digital Platform (“User Account”) is created. Trisor, as the operator of the Platform, sends the Prospective Lessee a confirmation email (“Registration Message”), upon sending of which the Platform User Agreement (hereinafter: “Platform User Agreement”) is concluded. Through the Digital Platform and the User Account, the Prospective Lessee may take the following actions:
(a) Change of the registered personal data
(b) Change of the chosen payment instrument
(c) Recovery of invoices and payment history
(d) Conclusion of the Preliminary Agreement
(e) Changing the selected Safe Deposit Box Size (subject to the conditions of paragraph 5.3)
(f) Entering into the Lease Agreement after the conditions referred to in paragraph 4 have been fulfilled.

7.3 Changing the size of the Safe Deposit Box
Each Prospective Client, for the entire duration of the Preliminary Agreement, has the right to adjust their selected Safe Deposit Box size after its conclusion. This is subject to the availability of Safe Deposit Boxes and requires the consent of Trisor, as well as adherence to the following conditions:

1. In the event that they wish to increase the size, i.e. they have chosen one of the sizes mentioned in 7.1.(a)(i) or (ii) and they wish to switch to one of the sizes mentioned in 7.1.(a)(ii) or (iii), they may do so by paying the additional amount to Trisor.
2. If the Prospective Lessee opts to downsize the Safe Deposit Box, it can only be done after the end of the lease. In this case, the difference between the cost of the original box office and the one that was subsequently declared, is not refunded.

7.4 Registration details
The Prospective Lessee must provide true and complete information regarding the information requested at registration (“Registration Details”). The Prospective Lessee undertakes to ensure that the Registration Details are kept up to date after registration and throughout the term of the Preliminary Agreement. Making false registration information and failing to update such information is prohibited. In case of false or inaccurate data declaration or concealment of data by the Prospective Lessee, the Preliminary Agreement and the Platform User Agreement may be terminated by Trisor for cause and the Prospective Lessee may be excluded from re-registration on the Digital Platform.

7.5 Protection of access data
Trisor will never request the Prospective Lessee, under any circumstances and through any means (be it phone or email), to disclose the password of the User Account. Any communication (by telephone or e-mail) in which the Prospective Lessee is asked for their User Account password by anyone shall be considered suspicious and treated accordingly by the Prospective Lessee. If the Prospective Lessee shares their email address and User Account password with any third party, they will bear responsibility for any unauthorized access and use of the third party’s access to the Prospective Lessee’s personal information. This includes accessing the Prospective Lessee’s transaction and payment history, modifying the Prospective Lessee’s personal particulars, and potentially blocking the Prospective Lessee’s access to this account, among other possible consequences. If the Prospective Lessee suspects that the identification data (e.g., password, email address) has been intercepted or disclosed in any way to a third party, must modify it and inform Trisor immediately. In any case, the Prospective Lessee must take appropriate measures to ensure that the equipment used in the context of the Platform and Preliminary contract (computer, tablet devices, mobile phones) is equipped with appropriate special security programs (e.g., antivirus programs) to prevent and fend off malware attacks.

7.6 The Prospective Lessee may then proceed to enter into the Preliminary Agreement and make payment.

7.7 Trisor reserves the right to require from the Prospective Lessee at any time during the term of the Preliminary Agreement or prior to the conclusion thereof at its sole discretion any documents and information deemed necessary to comply with the procedures of the Law or other applicable law and in particular the Identity Check as detailed in paragraph 2.3. of Trisor’s GTC. The Prospective Lessee is obligated to provide any document, evidence, and undergo any data identification procedure as requested by Trisor.

7.8 Trisor declares and the Prospective Lessee accepts that in any case, if Trisor considers, in its sole discretion, that there are suspicions of money laundering or terrorist financing under the Law, Trisor reserves the following rights:

1. reject the Prospective Lessee and not allow the registration to the Digital Platform,
2. suspend access to the User Account,
3. delete the User’s Account by rejecting it after registration,
4. not to allow the completion of the registration and the creation of the User Account, and/or the conclusion of the User Agreement before Trisor has completed the processing of the data and documents that may be required to be submitted by the Prospective Lessee in accordance with the provisions of section 7.7 above. Furthermore, Trisor reserves the right, in the event of technical limitations and operational issues, to temporarily suspend the operation of its Digital Platform and/or restrict the Prospective Lessee’s access to their User Account.

8. Terms of the definitive Lease Agreement, Duration of the Lease
The definitive Lease Agreement will be concluded in accordance with Trisor’s GTC which are posted at https://www.trisor.gr/conditions/ on Trisor’s official website www.trisor.gr and which the Prospective Lessee declares that it has read and comprehended.
Upon entering into the Preliminary Agreement, the Prospective Lessee selects the preferred lease term for the Safe Deposit Box, ranging from one (1) to fifteen (15) years.

9. Terms of Payment – Discounts
9.1 Payment
The Prospective Lessee is obliged to pay to Trisor, upon the conclusion of the Preliminary Agreement, the amount corresponding to the lease cost of the chosen Safe Deposit Box for the lease duration selected at the conclusion of the Preliminary Agreement through the Digital Platform. The lease duration should align with a period ranging from one (1) to fifteen (15) years.

9.2 Discount
Upon entering into the Preliminary Agreement, the Prospective Lessee shall benefit from a discount on the lease cost of the selected Safe Deposit Box and for the selected lease duration (hereinafter the “Discount”).
The discount provided and the final price (including VAT) to be paid by the Prospective Lessee per lease term and per safe deposit box size are set out in Annex I of these Terms for a duration of one (1) to fifteen (15) years.
9.3 Special benefits and discounts per Client category apply as the relevant categories are defined at https://www.trisor.gr/prices-sizes/ on the official website of Trisor www.trisor.gr (hereinafter referred to as “Product Packages”). For the avoidance of doubt, the discount provided upon conclusion of the Preliminary Agreement shall be calculated in addition to the discount already provided per Client category in accordance with Annex I of these Terms.

9.4 The Prospective Lessee may choose between the following payment methods:

1. Credit card (only Visa and Mastercard accepted)
2. Paypal
3. standing order
4. SEPA

Trisor reserves the right to suspend the provision of one or more of the listed payment methods due to technical limitations.

10. Non-use of the Safe Deposit Box
The Prospective Lessee explicitly acknowledges and accepts that the conclusion of the Preliminary Agreement does not confer the right to use the Safe Deposit Box.

11. Termination, Cancellation and Refund Policy
11.1 Termination right of Trisor
Trisor is entitled to terminate the Preliminary Agreement by notice given to the Prospective Lessee’s email or postal address referred to in paragraph 16 in the following cases:

1. in the event of a breach by the Prospective Lessee of any of these Terms or the specific terms of the Preliminary Agreement which are all agreed to be material, or a breach of the law, or of the provisions of the Supervisory Authorities,
2. if the Prospective Lessee becomes insolvent, bankrupt, enters into liquidation, receivership, etc.
3. if required to do so in order for Trisor to comply with its obligations under the law and/or in case Trisor complies with a court decision or order or a decision of a supervisory or other regulatory authority.

11.2 Termination right of Prospective Lessee
The Preliminary Agreement may be terminated by either party by prior written notice communicated through the Digital Platform to the email or postal address provided by the contracting party in accordance with clause 16. Such termination shall take effect after the expiration of thirty (30) full days from the date the written notice of termination is sent. The individual elements of the Client Agreement (Platform Use Agreement, Preliminary Agreement) may not be terminated individually. The termination of the Platform Usage Agreement automatically results in the termination of the Preliminary Agreement on the same termination date, and vice versa.

11.3 Refund in case of termination
If the Prospective Lessee terminates the Preliminary Agreement for any reason under the condition that the termination takes place within one (1) year as of the conclusion of the preliminary contract, any excess amount paid by the Prospective Lessee to Trisor for the Safe Deposit Box Lease beyond the rent for the initial (1) contract year, which is retained by Trisor, will be refunded to the Prospective Lessee by Trisor. If the Prospective Lessee terminates it later than the aforementioned time or Trisor terminates it in accordance with paragraph 11.1, no amount is refunded to the Prospective Lessee by Trisor.

11.4 If Prospective Lessee promptly raises an objection to an amendment pursuant to paragraph 14, they shall be entitled to the termination rights provided therein. Both parties shall also have the right to terminate the Preliminary Agreement with thirty (30) days’ prior notice prior to the effective termination date.

12. Right of withdrawal
The Prospective Lessee, in their capacity as consumer, has the right to withdraw from the Preliminary Agreement within fourteen (14) days, without any charge and without notice. The withdrawal period shall commence on the date of acceptance of these Terms. In the event of withdrawal from the Preliminary Agreement within the aforementioned period, Trisor shall reimburse the Prospective Lessee the full amount of the payment, except for the Identity Check Cost in the case of legal entities, and provided that the Identity Check has already been carried out on the date of withdrawal, without delay and at the latest within thirty (30) days.

For the refund, the same means of payment used for the original transaction will be used, unless another means is explicitly agreed in the Preliminary Agreement.

Withdrawal Instructions
In order to validly exercise the right of withdrawal as outlined above, the Prospective Lessee, must notify Trisor, via email to its official address at support@trisor.gr or by sending a postal letter to Trisor’s headquarters (43 Omirou Street, 10672, Athens – Kolonaki), indicating their decision to withdraw from the Preliminary Agreement. A timely withdrawal is considered valid if the notification of the exercise of the right of withdrawal is sent before the expiration of the 14-day withdrawal period. To facilitate this process, the Prospective Lessee may utilize the withdrawal notice template available here.

13. Liability of Trisor
The Prospective Lessee is not entitled to claim any compensation from Trisor for not entering into the definitive Lease Agreement. Any claim by the Prospective Lessee for non-performance of Trisor’s obligations under the Preliminary Agreement shall be limited to the amount paid by the Prospective Lessee to Trisor at the time of entering into the Preliminary Agreement, subject to paragraph 11.3.

14. Modification of the Terms
The Prospective Lessee’s acceptance of these Terms is a prerequisite for concluding the Preliminary Agreement. Any changes to the Terms will be posted on the website at www.trisor.gr and will become effective after four (4) weeks from the date of posting, unless the amendment is made in accordance with the provisions of applicable law, a judicial or administrative decision, or if the amendment does not increase the Prospective Lessee’s obligations or limit its rights, in which case it will be effective immediately. If, within the four (4) week period, the Prospective Lessee does not provide written notice of disagreement with the posted amendments, it will be presumed to have accepted them. In the event of such a declaration of non-acceptance, the Prospective Lessee will have the right to terminate the contract within this period and before the implementation of the notified changes, without prejudice to paragraph 11.4. of the Terms.
Trisor reserves the right to discontinue at any time the possibility of concluding a Preliminary Agreement, or to change the discount offered in respect of the Preliminary Agreement concluded after its posting, following a notice on the website of the action www.trisor.gr. Such modification will have immediate effect.

15. Personal Data
The Prospective Lessees are individuals whose personal data is processed by Trisor, acting as the Data Controller of the stored file, pursuant to article 4 par. 7 of the GDPR, as well as with applicable legislation, Trisor’s Privacy Policy available at www.trisor.gr/Data Protection, and the Cookie Policy available at (…). By accepting these Terms, the Prospective Lessees confirm that they have read and understood these policies.

16. Notifications/ Announcements
Any communication from Trisor to the Prospective Lessee concerning the Preliminary Agreement will be sent in writing to the postal address, email address, or mobile phone number provided by the Prospective Lessee in the Preliminary Agreement. The Prospective Lessee is required to promptly inform Trisor, either in writing or through the Digital Platform, of any changes to their postal or email address or mobile phone number. In the case of a legal entity, the Prospective Lessee must also inform Trisor of any alterations in its legal representatives, partners, and/or beneficial owners, as well as any modifications to its purpose, registered office, shareholding, and other significant aspects of its operations. For Prospective Lessee – natural person and legal representatives, partners and beneficial owners of Prospective Lessee – legal entity, any changes to the personal information declared by any means to Trisor (e.g., address, email, occupation, contact phone number, etc.) must be promptly notified to Trisor. The official address provided at the time of registration and Preliminary Agreement conclusion will serve as the legal address of the Prospective Lessee for all service, notification, dispatch of documents, and ensuing legal consequences.

17. force majeure
Trisor reserves the right to deny the Prospective Lessee access to the Digital Platform and/or to suspend or postpone the date for conclusion of the definitive Lease Agreement in cases of force majeure. Force majeure encompasses events such as, but not limited to, strikes, pandemics, extreme weather conditions, government mandates, orders from a regulatory or supervisory body, compliance with laws, regulations, directives, or court orders, fires, floods, widespread power outages, equipment and facility malfunctions, maintenance activities, acts of terrorism, police advisories, and similar occurrences. In the event of force majeure, Trisor will inform the Prospective Lessee of the temporary interruption of access or the suspension/postponement of the date, as soon as practically possible. This notification will be provided either upon attempting to access the Digital Platform or by no later than 30.06.2024, in the case of a suspension/postponement of the Lease Agreement conclusion date.

18. final provisions
18.1 These Terms are drawn up in Greek and English and the Prospective Lessee’s communication with Trisor may be conducted in Greek and/or English.

18.2 These Terms are governed by Greek law and any dispute arising in connection with their interpretation and/or application of any other law shall be exclusively settled by the courts of Athens, without prejudice to any other chosen jurisdiction.

18.3 The partial or complete invalidity of one or more of the Terms shall not impact the validity or effectiveness of the remaining Terms or any contractual relationship between Trisor and the Customer. Terms that are prohibited from being enforced by a competent authority, as defined in the applicable consumer protection laws, shall be automatically deemed unenforceable.
Trisor’s failure or delay in exercising any of its rights shall not be interpreted as a waiver or relinquishment of those rights.

18.4 The rights under the Preliminary Agreement are not transferable. No assignment by the Prospective Lessee of the rights and obligations under the agreement is permitted.

18.5 The conclusion of the Preliminary Agreement presupposes and implies express and unconditional acceptance of all these Terms.

18.6 For any information, support or clarification relating to this promotion, you can contact us at the email address pre-sale@trisor.gr and the telephone number 8001136400 (09:00-18:00, Monday to Friday).

ANNEX I

General Terms and Conditions for Safe Deposit Boxes Lease

Date: 8 November 2023

General Terms and Conditions for Transactions (hereinafter: “GTC”) of Trisor Hellas S.A., Athens, 2023

1.1. Conditions for the application of the GTC

The conclusion of a Lease Agreement in accordance with the GTC will be facilitated once the following conditions are met:
a) Trisor must be granted a specialized operating license, issued by the Chief of Staff of the Hellenic Police Headquarters, following the evaluation of a three-member committee. This committee consists of the head of the Legal Adviser’s Office of the General Secretariat of Public Order of the Ministry of the Interior, the Head of the Department of Combating Crime of the Directorate of Public Security, and the Head of the Department of Weapons and Explosives of the Directorate of State Security of the Hellenic Police Headquarters. This process is in accordance with Laws 2518/1997 and 3707/2008 and is contingent upon Trisor’s compliance with the conditions outlined in these laws, as well as its submission to the oversight of the Hellenic Police.
b) Trisor must notify the Bank of Greece, the supervisory authority, regarding the provision of the specified service. Trisor is also required to adopt and implement the provisions of Law 4557/2018, which pertain to the prevention and suppression of money laundering from criminal activities. This includes adhering to the relevant decisions of the Bank of Greece and other competent authorities (referred to hereafter as the “Law”), and implementing the necessary measures and procedures.
c) Trisor must construct the Safe Box Deposits and establish the first Trisor Location within a five (5) kilometer radius from the center of Athens (based on the measurement of Kolonaki Square) by the second quarter of 2024. The exact location of the first facility will be communicated by Trisor through the Digital Platform.
Upon satisfying the aforementioned conditions, Trisor will subsequently change its name to “Trisor Hellas Private Company of Security Services Société Anonyme”.

1.2. Introduction
The company under the trade name “Trisor Hellas Private Company of Security Services Société Anonyme”, which has its registered office at 43 Omirou Street, 10672, Athens – Kolonaki tel +302103640000 registered with the General Commercial Register (G.E.M.I.) under the number 171824901000 (hereinafter: “Trisor”) has been incorporated under Greek law and operates as a private security services company specializing in the surveillance and/or protection of movable or immovable property, as well as facilities. This includes the provision of digitally controlled vault lockers for lease (hereinafter: “Safe Deposit Box” or “Safe Deposit Boxes”). The provision of the service of lease of the Safe Deposit Boxes (hereinafter the “Services”) will take place a) either by visiting Trisor’s store or b) through its online platform at www.trisor.gr, and through a password protected, online or downloadable software, including a mobile application (collectively: “Software”) (the entire online service: “Digital Platform”). Each safe deposit box is stored in the vault managed by Trisor (hereinafter: “Locations” or each “Location”) and is accessible to the Client through an electronically controlled safe deposit box loading mechanism and an electronically as well as physically secured self-service terminal, through a multi-factor authentication process, specifically authentication through the following three steps: (a) using the card provided to the Client by Trisor and entering the personal security code (PIN) set by the Client; (b) scanning the Client’s fingerprint; and (c) two-factor authentication by entering the one-time OTP code sent by the self-service terminal (electronic code generator) to the Client’s smartphone or computer or tablet.

1.3. Scope
The GTC as published on the official website of the company www.trisor.gr are applicable for all contracts that Trisor will enter into with its Clients in respect of lease of Safe Deposit Boxes (hereinafter: “Clients”). Trisor does not recognize any Terms regarding the Lease of Safe Deposit Boxes that deviate from or contradict these, except for the specific terms outlined in the Lease Agreement.

2. Registration and conclusion of the agreement

2.1 Registration is carried out by submitting the details and documents required for the Client Identity Check in accordance with the provisions of 2.3. below and accepting the GTC, in the following two ways:
(a) either by visiting the relevant Location and completing a document selecting the Trisor Location, the size of the Safe Deposit Box and providing the Client’s personal details as set out in 2.1.1.(c) below,
(b) or digitally by completing the data in the Digital Platform as set out in 2.1.1 below.

2.1.1. Online registration
During the online registration the Client follows the following steps:
(a) The Client first selects the Trisor Location where he/she wishes to lease a Safe Deposit Box.
(b) The Client selects the desired size of the Safe Deposit Safe and specifically can choose between the sizes “Small”, “Medium” and “Large”, according to the following parameters (dimensions in millimeters):

1. Small (S) with maximum load up to 3 kg
2. Medium (M) with a maximum load of up to 10 kg
3. Large (L) with maximum load up to 20 kg

(c) The Client declares his/her title of address/salutation, full name/trade name, and e-mail address, mobile phone number, residential/business address, and, in the case of legal entity, legal representatives. Additionally, any other relevant information required by Trisor in accordance with applicable provisions, particularly as mandated by the Law during the Identity Check process, shall also be disclosed.
(d) The Client checks the details and confirms them by clicking on “Register now”. Upon the Client’s registration on the Trisor Platform, and after a) carrying out the certification and verification procedure of the Client’s identity (“Identity Check”) referred to in 2.3 below and b) accepting these GTC, the Client’s account on the Trisor Digital Platform is created in accordance with these GTC (hereinafter: “Platform Usage Agreement”).

2.1.2. Beneficiaries of registration
Registration is possible for adult natural persons (individuals or commercial Client s) residing in a member state of the European Union, the European Economic Area (EEA), or a third country. Registration is also possible for legal entities under private or public law, private companies or partnerships or legal entities of any form or entities without legal personality or trusts having their registered office in a Member State of the European Union or the European Economic Area (EEA) or a third country. Clients must act in their own name and on their own account, subject to paras. 2.4.5. and 2.4.6.

2.1.3. Availability of Safe Deposit Boxes
If there is no Safe Deposit Box available for the Client at the selected Location, the Client will be notified during the registration process. They may then opt to either cancel the registration or proceed with it, and will be promptly notified via message once a Safe Deposit Box becomes available. In the latter case, the Client may choose at the time of registration and provided that the Identity Check procedure referred to in 2.3. is carried out, whether to proceed with the conclusion of the Lease Agreement and the reservation of the Safe Deposit Box in accordance with the provisions of 2.2.6. below, which will commence from a specific time when the Safe Deposit Box becomes available and subject to the successful completion of the Identity Check. At the time of commencement, the Client will be notified by Trisor by email (“Booking Confirmation”).

2.1.4. Registration details
When registering, the Client must provide true and complete information about the requested information, including information required by law pursuant to Section 2.3. Verification – Identification (“Registration Data”). The Client agrees to maintain accurate and current Registration Data after the initial registration and throughout the duration of the Client Agreement. The declaration of false Registration Data and failure to update such data is prohibited. In case of false or inaccurate data declaration or concealment of data by the Client, the Client Contract may be terminated by Trisor for cause and the Client may be excluded from re-registration on the Digital Platform.

2.2 Client Agreement

2.2.1 Conclusion of the Platform User Agreement
After the Identity Check has been carried out in accordance with the provisions of 2.3 below., the acceptance of the GTC by the Client and the completion of the online registration, Trisor as the Platform Operator sends the Client a confirmation email (“Registration Message”), upon sending which the Platform User Agreement is concluded with the benefits provided herein and will be provided through the Trisor website or application (“Conclusion of the User Agreement”). Upon conclusion of the Platform User Agreement, the Client’s access to the Digital Platform is established (“User Account”). After assigning and confirming a personal password, the Client may at any time view their personal data.

2.2.2 Trisor declares and the Client accepts that in any case if Trisor considers, in its sole discretion, that there are suspicions of money laundering or terrorist financing under the Law, Trisor reserves the following rights:

1. reject the Client and not allow the registration on the Platform,
2. suspend the access to the User Account,
3. delete the User Account by rejecting the Client after registration,
4. not to allow the completion of the Client’s registration and the creation of the User Account, and/or the conclusion of the User Agreement before the processing by Trisor or the external provider in accordance with the provisions set forth in 2.3.8 below of the details and documents submitted by the Client in accordance with the provisions set forth in 2.3. below. Furthermore, Trisor reserves the right, due to technical limitations and technical operational problems, to suspend the operation of its Platform and/or not to allow the Client access to the User Account before the activation of the Safe Deposit Box in accordance with paragraph 2.4. below.

2.2.3 Platform Facilities
After the effective conclusion of the User Agreement, the Client acquires the right to use the Digital Platform through which the following services are provided by Trisor:

1. Conclusion of the Lease Agreement and Reservation of the Safe Deposit Box,
2. Registration and deletion of Authorized Persons (against payment, paragraphs 2.4.5. to 2.4.7.)
3. Accessing a record containing the history of the Client’s Safe Deposit Box transactions (dates and times of access, user data, access locations)
4. Change of the registered personal data of the Client
5. Change of the chosen payment instrument
6. Recovery of invoices and payment history
7. Temporary and permanent blocking of the means of authentication (e.g. the Client Card)

2.2.4. Upgrading the Safe Deposit Box
At the time of registration, the Client has already selected their preferred size of the Safe Deposit Box (paragraph 2.1.1(b)). Should additional sizes become available, the Client may modify their chosen size at the time of entering into the Lease Agreement, and up until the date of Safe Deposit Box Activation. Specifically, following the conclusion of the Lease Agreement and within the Activation Period, the Client may only upgrade to a larger Safe Deposit Box size if they initially selected one of the sizes listed under 2.1.1.(b)(i) and (ii) and wish to switch to sizes 2.1.1.(b)(ii) and (iii), provided they pay the additional fee. This is subject to the availability of Safe Deposit Boxes and with Trisor’s consent. Any other alteration to the Safe Deposit Box is not acceptable to Trisor.

2.2.5. After registration and conclusion of the User Agreement as set out above, the Client has the possibility to conclude through the Digital Platform, a Safe Deposit Box Lease Agreement with Trisor (hereinafter: “Lease Agreement”) (and together with the Platform User Agreement, the “Client Agreement”). The Client recognizes that the Lease Agreement does not qualify as a deposit contract under the provisions of articles 822 et seq. of the Greek Civil Code, i.e. the subject matter of the contract does not concern the storage of objects in the Safe Deposit Box, but only the lease of the space of the Safe Deposit Box and is active even if no object was ever placed inside the Safe Deposit Box. The Lease Agreement shall only be entered into after the successful completion of the Identity Check and confirmation of the ability to enter into the business relationship as set out in 2.3 below. In exceptional circumstances, if it is deemed necessary to prevent disruption of normal business operations and if, in the sole discretion of Trisor’s competent executives, the risk of the Client being involved in money laundering or terrorist financing, as defined in the Law, is determined to be low, the Identity Check may be conducted at the time of concluding the relationship. The provision of Trisor’s Services under the Lease Agreement will only commence once Trisor confirms a successful Identity Check and activates the Safe Deposit Box in accordance with paragraph 2.3. Until the Identity Check is successfully completed, the Client will not have the right to activate the Safe Deposit Box or request Trisor to provide the Services under the Lease Agreement. During this period, the Client will not have the option to activate the Safe Deposit Box through the Digital Platform or by visiting the Location as described in section 2.4.

2.2.6. reservation period
From the conclusion of the Lease Agreement until the date of activation of the Safe Deposit Box is created between the parties a reservation relationship (“Safe Deposit Box Reservation”), i.e. the Client has a claim (if applicable against payment of the Activation Fee in accordance with paragraph 2.4.4) for the Activation of the Safe Deposit Box (paragraph 2.4.1) and therefore the provision of the Services by Trisor. The provision of the Services by Trisor to the Client shall commence as soon as the following conditions have been met: a) successful completion of the Identity Check and b) activation of the Safe deposit Box by the Client in accordance with the provisions of 2.4 below.

2.2.7. date of activation
The activation date can be modified online through the platform up to forty-eight (48) hours prior to the scheduled date. Once this forty-eight (48) hour window has passed before the designated activation date, the date becomes final and binding for the Client.

2.2.8. End of Reservation Period and End of Reservation
Throughout the Reservation Period, the Rental Fee outlined in Section 6 will be in effect. In the event of a failed Identity Check, Trisor is legally obliged and reserves the right to promptly end the Reservation Period and terminate the Client Agreement. In such a scenario, any payments made by the Client, except for the cost of the Identity Check for legal entities as detailed in 2.3.9 below, will be refunded.

2.2.9. payment procedure
On the date of accepting these GTC and concluding the Lease Agreement, and in any case prior to the activation of the Safe Deposit Box, the Client is obligated to make a one-time advance payment corresponding to the chosen Safe Deposit Box size and the agreed-upon duration outlined in the Lease Agreement, which can range from one (1) to fifteen (15) years as per section 6 below.

2.2.10. payment method
The Client may choose between the following payment methods:

1. Credit card (only Visa and Mastercard accepted)
2. Paypal
3. standing order
4. SEPA

Trisor reserves the right to suspend the provision of one or more of the listed payment methods due to technical limitations. In the event of a dispute regarding any SEPA payment, the Customer will incur a charge, as per dispute, in accordance with the rates listed on the Prices and Fees page of the Trisor website: https://www.trisor.gr/prices-sizes/. The Customer acknowledges having read, comprehended, and unconditionally accepted this “Price List.” Furthermore, in case of a payment delay exceeding thirty (30) days, a reminder will be dispatched to the Customer, incurring the costs specified in the Price List.

2.2.11. Protection of access data
Trisor will never request the Client, through any means (phone or email), to disclose the password for the Safe Deposit Box or User Account. Any communication (via phone or email) that requests the password for the User Account or the User Account itself should be treated as suspicious by the Client. If the Client shares their email address and password for the User Account with any third party, they will be held responsible for any consequences arising from unauthorized access and use, including but not limited to access by the third party to the Client’s personal information, transaction and payment history, and identification data. This may also involve changes to the Client’s personal information or even the potential blocking of the Client’s access to this account. If the Client suspects that their identification details (e.g., password, email address) have been intercepted or disclosed to a third party in any way, they must promptly modify them and notify Trisor immediately. Regardless, the Client must take suitable measures to ensure that the equipment used under the Client Agreement (such as computers, tablets, mobile phones) is equipped with proper security programs (e.g., antivirus software) to prevent and fend off malware attacks.

2.3 Verification – Identification
2.3.1 Trisor reserves the right to confirm the truth and accuracy of the data entered by the Client and to apply at any time Client identification procedures in order to confirm the identity of the Client and to comply with its obligations under the Law.

2.3.2 The rules and procedures for the certification and verification of the Client’s identity (hereinafter the “Identity Check”) are designed, selected and applied based on the type of Client (natural or legal entity), the country of origin and legal form in the case of legal entities, as well as other factors that may affect the risk assessment and the classification of the Client, at the sole discretion of the competent Trisor executives and in accordance with the Law.

2.3.3 Trisor applies Identity Checking procedures which the Client and Authorized Persons must adhere to, as communicated by Trisor periodically. Trisor reserves the right to unilaterally revise the applicable policies and procedures and the individual actions contained therein and to implement individual actions on a case-by-case basis and at its discretion to fulfill the purpose of the Law.

2.3.4 Clients and Authorized Persons must provide and record true, accurate, sufficient and valid details and documentation and must take any Identity Checking action indicated to them, promptly and upon request by Trisor. Clients acknowledge and agree that neglecting or failing to fully adhere to Trisor’s requirements concerning Identity Verification procedures, actions, or other identification and verification of information may lead, at Trisor’s sole discretion, to the unilateral suspension of service provision, the termination of the Customer Agreement for valid cause, and without compensation from Trisor. Termination, suspension or cancellation of the Client Agreement by Trisor in accordance with the above may also take place if there are suspicions of money laundering on the part of the Client or if Trisor fails for any reason to comply with the due diligence rules of the Law.

2.3.5. Identity Check Documents
Upon registration on the Digital Platform or in case of a visit to a Location through the competent Trisor employee, the latter invites the Client to submit the necessary details and documents for the Identity Check in accordance with the Law. For this purpose, the Client must:

1. If the person is a natural person, to present, depending on the country of origin (EU residents, third country residents), the documents listed in Annex I of these GTC to certify the details referred therein.
2. If it is a legal entity, to provide, depending on its legal form and country of establishment/operation, the documents referred to in Annexes I and II of these GTC to certify the details referred to therein as well as the details of the legal representatives, partners, shareholders or beneficial owners

In any case, Trisor reserves the right to require at any time, prior to the conclusion or throughout the duration of the Client Agreement, additional documents and details from the Client at its discretion and in accordance with its policies and procedures or individual measures taken for the verification and identification of Clients, e.g. a letter of recommendation/confirmation from a credit institution/financial institution where the Client holds an account.
In both cases under (a) and (b) the documents referred to in Annex I must also be provided by each Authorized Person in accordance with the provisions of 2.4.5 and 2.4.6 below. In any other case, the Client must confirm that he/she is acting on his/her own behalf and for his/her own account.

2.3.6. Verification of details of natural persons
The verification of the details of the natural persons listed in Annex I of these GTC is carried out either on the basis of the original documents referred to above under 2.3.5 or any other documents requested by Trisor, which must have been issued by reliable and independent sources or, with the express and specific consent of the natural person, by extracting and transmitting them through the electronic application “eGov-KYC” of the Single Digital Portal of Public Administration. When the client acts through an Authorized Person, Trisor verifies the identity of the Authorized Person and the legalization details.

2.3.7. Remote identification of the Client
In the event that the Client opts for remote Identity Check without physically visiting the Trisor Site, an additional verification of the Client’s identity (“Identification”) is required through the following methods, as specified for each case:

1. Video conference with a trained employee, or
2. An automated process without the presence of an employee by capturing a dynamic selfie.

Specifically, for Greek citizens using a police ID card lacking one of the legally required elements (photo, signature, mechanically recognizable zone, and two additional advanced visual security features from those listed in the Epigrammatic Public Registry of Original Identity and Travel Documents (PRADO) of the European Council and the Council of the European Union), the Remote Identity Check is mandatory and will be conducted using the method mentioned in this paragraph under A), along with confirmation of the authenticity of the Police Identity Card through the electronic application “eGov-KYC” of the Unified Public Administration Digital Portal. On the other hand, for Client Identification using a passport or police ID card that contains all the legally required information mentioned above, this will be done compulsorily through the method mentioned in this paragraph under B). The Customer does not possess the right to insist on a specific Identification method.

2.3.8. external provider
If the authentication is outsourced to an external service provider, the terms and conditions of the service provider apply. Trisor shall ensure that the external service provider has adopted appropriate technical specifications and security safeguards to ensure reliable verification and authentication of the Client’s details.

2.3.9. Identity Check Costs
The Identity Check is conducted at no additional cost to the Client if the Client is a natural person. However, in the case where the Client is a legal entity, an entity without legal personality, or a foreign company, due to the complexity of the Identity Check process and the heightened volume of verification documents outlined in Annex II of the GTC, the Client will incur the cost of the Identity Check. This cost is specified in the published Prices and Fees list on Trisor’s website at https://www.trisor.gr/prices-sizes/ (referred to as the “Price List”) for each Client (“Identity Check Costs” or AML/KYC Procedure Costs for companies). The Client is responsible for covering these costs upon the initial payment, which includes the one-time rental fee or the payment of the first annual installment as detailed in 2.2.10 above. The Identity Check Costs will be invoiced separately from the agreed-upon rental fee outlined in section 6 below.

2.4 Activation of the Safe Deposit Box
2.4.1. Activation Appointments
The Client either through the Platform after completing the registration, the Identity Check process, the payment and the conclusion of the Client Agreement remotely or by visiting the Trisor Location completing the registration, the Identity Check and signing the Lease Agreement in person through a Trisor employee can arrange a personal appointment for the activation of the Safe Deposit Box at the selected Location (“Activation Appointment”). At the Activation Appointment the electronic activation takes place, which the Client must confirm via a message received in his User Account or at the email address he has provided when registering with Trisor, after which he can use the Safe Deposit Box (“Safe Deposit Box Activation”). At the Activation Appointment, the Client or his Authorized Person must bring the same original document that he used to identify the data referred to in item 1 of Table A. of the Annex of the present GTC (police identity card card card card or passport or identity card for those serving in the Security Forces and Armed Forces for Greek or EU residents and residence permit or other equivalent document, entry visa/entry stamp/ (Schengen visa) for third country residents) and the legalization document in the case of the Authorized Person.

2.4.2. Client Card, Biometric Registration and Key Delivery
To activate the Safe Deposit Box the Client and/or the Authorised Person in accordance with the provisions of 2.4.5. and 2.4.6. below shall follow the following steps in the order indicated below:

1. It will be received a card together with two (2) unique keys (“Client Card”) which they will be used in combination with the PIN mentioned below under B. to access the Safe Deposit Box in accordance with the provisions set out below under 2.4.3. It is expressly forbidden to copy the key.
2. Set a personal identification number (“PIN”) to be used in conjunction with the Client Card to access the Safe Deposit Box,
3. Register the fingerprint which will be captured by Trisor’s electronic scanner and stored on the Client Card (“Biometric Registration”). The Client’s biometric data is stored exclusively on the Client Card and is not used by Trisor for any purpose other than to identify the Client for accessing the Safe Deposit Box. The biometric data is used by Trisor in accordance with the Data Protection Regulation (GDPR) and in accordance with Trisor’s applicable policies and procedures.

All of the above steps (hereinafter referred to as “Identification Means”) are necessary for the activation of the Safe Deposit Box and the Client, by accepting these GTC, accepts that he/she will comply with the obligation arising from these GTC and the Lease Agreement in order to proceed with the activation of the Safe Deposit Box and every time he/she wishes to access the Safe Deposit Box.

2.4.3. Access to the Safe Deposit Box
2.4.3.1. Access to the areas containing the self-service terminals is permitted solely through adherence to the prescribed means of identification. By utilizing a self-service terminal, the Customer or Authorized Person can gain access to the Safe Deposit Box only after undergoing two-factor authentication. This involves entering a one-time OTP code sent by the self-service terminal (an electronic code generation device) to their smartphone, computer, or tablet, in conjunction with the use of one of the two (2) keys provided by Trisor upon Safe Deposit Box activation.

2.4.3.2. On each occasion when the Customer or Authorized Person accesses the Safe Deposit Box in accordance with the aforementioned process, a text message (sms) will be dispatched to the Customer’s mobile phone, as declared in accordance with section 14.2 below. For the transmission of each message in accordance with this paragraph 2.4.3.2., and subject to the Product Packages as detailed in section 6.5.1., the Customer will incur a charge per message, as specified in the Price List. The Customer expressly acknowledges and accepts this charge as reasonable.

2.4.4. activation fee
For the activation of the Safe Deposit Box, the Client pays a lump sum activation fee which amounts to the amount specified in the Price List and is calculated per Client and per activation, which covers the activation of the Safe Deposit Box, including the biometric registration of the Client or, in case of legal entities, of a Legal Representative appointed by the Client in accordance with the provisions of 2.4.5 below, and the issuance of a Client Card with two (2) keys. In the case of a Client – legal entity, an Activation Fee shall be charged for the second Legal Representative in accordance with the provisions set forth in 2.4.6. below (Additional Access Activation Fee – cost of adding access for additional persons), which shall amount to the amount set forth in the Price List posted on the Trisor website. The activation fee for additional access, as detailed above, is also applicable in the event of appointing an Authorized Person, as outlined in paragraph 2.4.7. This fee is charged to the Customer upon Safe Deposit Box activation at the designated Location.

2.4.5. Authorized Persons – Natural persons clients
If the Client is a natural person, the Client may appoint up to three (3) proxies for the use of the Safe Deposit Box (each of them “Authorized Person”). Once the Client has registered the Authorized Persons by providing their title, name, and email address, and they have received an invitation from Trisor to create a Client account, both the Client and the person being authorized for Safe Deposit Box usage will visit the Site. With the assistance of a Trisor employee, they will proceed with the registration process, as outlined in condition 2.1. above, which includes Identity Verification and acceptance of the GTC. Subsequently, in the presence of a Trisor employee, the relevant document (referred to as the “Power of Attorney”) will be completed with their details and signed by both the Client and the authorised individual. Authorization of a third party by the Client in any other manner will not be recognized by Trisor. The Authorized Persons will possess the same level of access as the Client and will act either jointly or individually based on the instructions provided by the Client. The aforementioned power of attorney will remain active until expressly revoked, and in any case, it is considered automatically revoked upon the death of the Client. Trisor retains the discretion to decline individuals who are not designated as Authorized Persons. The Client affirms their intention to abstain from making any objections against Trisor concerning any disputes arising from the execution of the aforementioned power of attorney documents, as well as any issues arising from the association between the Client and the Authorized Person, such as any exceeding of their authorized mandate.

2.4.6. Authorized Persons – Legal entities clients
If the Client is a legal entity, it is obliged to appoint by decision of the competent body and notify Trisor upon registration two (2) legal representatives who will be entitled to use the Safe Deposit Box, always acting jointly (in particular managing directors, members of the board of directors, proxies) (“Legal Representatives”). The Legal Representatives may, acting jointly, further appoint by express and specific mandate up to four (4) additional proxies (“Authorized Persons”) who shall always act jointly and in pairs (2) for the use of the Safe Deposit Box. Paragraph 2.4.5 above applies with respect to the manner of appointment of the Authorized Persons appointed by the Legal Representatives of the Legal Entity Clients.

2.4.7. Additional access Activation fee – cost of adding access for additional persons
The Authorized Persons defined above under 2.4.4. and 2.4.5. will undergo the Identity Check procedure as defined above under 2.3. and activation procedure according to points 2.4.1 and 2.4.2. and will receive their own Client Card. For each Authorized Person and for each Client Card that the Authorized Person receives (“Authorized Person Card”) as set out in 2.4.4 above, the Client will be charged a fee set out in the Price List (hereinafter referred to as the “Additional Access Activation Fee – Cost of adding access for additional persons”). In addition, the Client will incur a monthly charge for each Authorized Person, as specified in the Price List under ‘Cost for Additional Authorized Person.’ The Client explicitly acknowledges these costs as reasonable and unconditionally accepts their responsibility to remit this amount to Trisor. This fee will be automatically billed to the Client through the designated payment method provided, and payment will be processed promptly upon activation, contingent on the chosen payment method (as outlined in paragraph 2.2.10).

2.4.8. Legalization of Authorized Persons
The Authorized Persons referred to in 2.4.5. and 2.4.6. above are obliged to submit to Trisor the documents referred to in paragraph 2.3. and Annex I and II that will be requested for the Identity Check. When activating the Safe Deposit Box or when accessing the Safe Deposit Box, Authorized Persons are required to carry the document referred to in 2.4.5. with which they are authorized by the Client and their original identification document as referred to in paragraph 2.3. The Authorized Persons acknowledge and accept that Trisor reserves the right to refuse their appointment, their registration on the Digital Platform, to reject as invalid their appointment document, to delete their registration afterwards and to terminate their power of attorney in case it considers that there is a legitimate reason to do so in accordance with the Law and to terminate the Client Agreement for this reason.

3.1. Loss of the Client Card
The Client is solely responsible for the safe storage of the Client Card and the Authorized Person Card respectively. In case of loss of the Client Card/Authorized Person Card by the Client or an Authorized Person, the Client must immediately notify Trisor in order to block the respective card. The Client shall be liable for any losses incurred in connection with the loss of the Client Card and the Authorized Person Card issued to the Client or Authorized Person. The possibility of exclusion is provided at any time through the corresponding function in the field of the Digital Platform entitled “Client Area”. In the Client Area, the Client can then apply for the issuance of a new Client Card. To receive the new Card, the Client must make a personal appointment at the Location via the Digital Platform because the biometric characteristics must be re-registered. Trisor imposes a fee for this process, outlined in the Price List as the ‘Card Replacement Fee’ for cases of loss or damage. Furthermore, the applicable fee specified in the Price List is levied on the Client for resetting the personal code (PIN) and re-registering their fingerprint. These fees are charged to the Client through the designated payment method provided upon activating the new Card, modifying the PIN, and re-enrolling the fingerprint on the Site. Payment is processed promptly, depending on the chosen payment method (as per clause 2.2.10). The Client expressly acknowledges the aforementioned amounts as reasonable and unconditionally accepts their responsibility to remit these sums to Trisor.

3.2 Loss of the Key
In case of loss of the Safe Deposit Box Key, Trisor must be informed immediately via the Client Area of the Digital Platform. “It is explicitly agreed that until the Client informs the Company of the loss of one or both of the Safe Deposit Box Keys, the Client bears exclusive responsibility for the contents of the Safe Deposit Box and its condition. The keys provided by Trisor to the Client are unique and no duplicate keys may be created. In case of loss, the Safe Deposit Box must be opened and a new lock must be inserted. The cost of the lock replacement work as specified in the Price List will be borne by the Client. The Client expressly acknowledges this amount as reasonable and commensurate with the services provided by Trisor and expressly and unconditionally accepts its obligation to pay this amount to Trisor. In the event of loss of both (2) keys or deterioration rendering them inoperative, or a combination of the two cases mentioned above, Trisor shall invite a specialist technician to open the Safe Deposit Safe. The cost for this work shall be borne by the Client and is defined in the Price List as “Fee for opening the safe deposit box after removal from the vault – loss of both keys”. Trisor shall be entitled to select the technician who will carry out the above work and shall invite the Client by letter to his postal address, or by message to his mobile phone or e-mail as declared in accordance with paragraph 14.2, to attend the carrying out of the above work. In the event that the Client does not respond to Trisor’s invitation to do so, the lock change work will not be carried out until an arranged date when the Client can attend. Until the change work is completed, all access to the Safe Deposit Box is excluded for security reasons.
3.3. In the event that the Trisor Location is closed or relocated, or the Safe Deposit Box at the Site are removed, Trisor shall notify the Client of the amendment or termination of the Lease Agreement and invite the Client to immediately take over the contents of the Safe Deposit Box within the time limit set by Trisor, which may not be less than five (5) days, and to place it, if he wishes, in a Safe Deposit Box at another Location, which he shall select and lease at his own expense. If the time limit in the preceding paragraph expires without effect, Trisor shall be entitled to transfer the contents of the Safe Deposit Box as locked to another Location with the relevant infrastructure. If this is not possible for any technical reason, Trisor shall be entitled to transfer the content of the Safe Deposit Box and place it in a Safe Deposit Box of the same size, unless there is no free identical Safe Deposit Box, in which case a Safe Deposit Box of similar size shall be selected, in which case the transferred content can be placed. The opening of the Safe Deposit Box, the transfer of its contents and its installation in another Safe Deposit Box shall be carried out before a notary of Trisor’s choice and the Client shall bear all costs involved. In the event of a change in the rent due to a change in the size of the Safe Deposit Box, the rent shall be adjusted accordingly from the immediately following rental period.

4. Lease of the Safe Deposit Box
4.1 Upon the Client’s acceptance of these GTC and successful payment, and contingent upon the satisfactory completion of the Identity Check as per paragraph 2.3, the Lease Agreement is established. Through this agreement, Trisor leases the chosen Safe Deposit Box at the selected Location to the Client for the specified period, as detailed in the Lease Agreement. Trisor is obligated to provide the Safe Deposit Box rental service as outlined in the Lease Agreement, and the Client may activate the Safe Box Deposit as per paragraph 2.4. The Lease Agreement remains valid for the duration defined within it, commencing from the date of its conclusion and concluding on the corresponding date of the final year of its term, subject to any special terms outlined in the Lease Agreement. The Lease Agreement does not automatically renew, without prejudice to the benefits provided by the Product Packages in paragraph 6.5.1

4.2. Rights under the Lease Agreement are not transferable. Subletting and transfer of the use of the Door is prohibited, as well as the storage of objects belonging to third parties.

4.3. For security reasons, only the Client and the Authorized Persons in accordance with Article 2.4.4. and 2.4.5. of these GTC may access the Safe Deposit Box.

4.4. In the event of the Client’s death, access to the Safe Deposit Box is provided to the heir upon presentation of a certificate of inheritance and a certificate of non-revocation/modification/removal of the same. In the case of several heirs, access to the Safe Deposit Box is granted: a) to one (1) of them authorized in writing jointly, by presenting a certificate of inheritance and a certificate of non-revocation/modification/removal thereof, b) to an executor by presenting a certificate of execution of the will; and c) in the presence of all the heirs acting jointly. If there is more than one heir, they may appoint a joint authorized representative who shall produce a written authorization of the heirs. Each heir, authorized representative of or executor of the will must go through the legalization procedure set out in paragraphs 2.3. Wherever in these GTC reference is made to the Client, includes the Client’s heir or heirs in the event of the Client’s death.

5. Leased Property – Safe Deposit Box
5.1. On completion of the activation process, the Lessee receives a personalized Client card (“Client Card”) and sets a personal PIN code, whereby he is given 24/7 access to a locked area (“Terminal Area”), accessible only to Clients and Authorized Persons using the Client Card and PIN, in which the self-service terminal for accessing the Safe Deposit Box is installed. The Client or Authorized Persons may only enter the Terminal Area on their own. The Client or Authorized Persons must comply with the current rules of procedure posted within the Terminal Area and the Location.

5.2. The Terminal Area is monitored by a closed-circuit CCTV surveillance system. Persons entering and remaining in the Terminal Area shall be recorded, but not the placing or removal of items from the Safe Box Deposit. Client data is processed in accordance with the Data Protection Regulation (GDPR) and Trisor’s internal policies and procedures.

5.3. The Client is obliged to ensure the correct closure of the Safe Deposit Box. If the Client causes damage or damage to the installation due to improper use of the leased Safe Deposit Box (e.g. inflated cover due to overfilling, unlocked Safe Deposit Box with lifted cover, objects hanging outside the Safe Deposit Box, use of force when locking and unlocking the Safe Deposit Box or the Safe Deposit Box), the Client is obliged to compensate Trisor for the damage caused in accordance with the legal provisions. Trisor shall charge the Client for such damages. If there is a need to open the Safe Deposit Box, the procedure outlined in paragraphs 7.3 and 11.6 will be followed. The associated cost, as specified in the Price List, will be billed to the Client. The Client is responsible for the actions of the Authorized Persons acting on his/her behalf.

6. Rent
6.1. The Client shall pay the agreed rent for the lease of the Safe Deposit Box agreed upon registration subject to paragraph 2.2.5, which shall be paid either in one lump sum and in advance at the conclusion of the Lease Agreement or, in case of conclusion of a Lease Agreement for a period ranging from one (1) to fifteen (15) years, which is paid once, in advance, upon the conclusion of the Lease Agreement. The prices of the Safe Deposit Boxes Rentals are set out in the Price List. If the Client at the time of entering into the Lease Agreement chooses to pay more than one (1) year’s Rent in advance, Trisor will provide the Lessee with a discount on the annual Rent, as specified in greater detail in the Product Packages, in accordance with condition 6.5.1. and as outlined in the Client’s Lease Agreement. The payment date is determined by the receipt of payment, not the date of shipment. The Client expressly acknowledges that the agreed-upon rent is fair, reasonable, and commensurate with the rental value of the Safe Box Deposit and the services provided by Trisor.

6.2. Charges and modification of charges.
6.2.1 The rent amount and one-time fees specified in these GTC are detailed in the Price List or the Lease Agreements (“the Charges”). These charges pertain to Trisor’s services provided to the Client. The Charges shall apply as set out in these GTC in any case where no other specific charges are set out in other Lease Agreements. In the event that the Client is in default on the payment of the Charges, the amount due shall be increased by the statutory default interest.

6.2.3. Changes in charges
Adjustments to Trisor’s Charges, may be made for special and important reasons, in particular to take into account the evolution of general market conditions and operating costs, at the earliest after one (1) year from the conclusion of the Client Agreement and only on 30 June of each year or within two (2) months from that date subject to 6.3. and shall be communicated to the Client in writing by postal or electronic address or mobile phone message. If the Client has agreed with Trisor an electronic channel of communication with the Lease Agreement, changes may also be communicated by this means. The announcement of the change of fees shall be accompanied by a corresponding justification. The Client shall have the right to object in writing to this adjustment within four (4) weeks of the sending of the notice, and to terminate the Client Agreement for good cause. After four (4) weeks and in the event that the Client Agreement is not terminated, the Client shall be deemed to have implicitly accepted the adjustment. Otherwise, in the event of an express objection or objection, paragraph 11.5 shall apply.

6.3. Adjustment of Charges in the event of a change in the applicable rate of value added tax
The Charges are final and include the statutory Value Added Tax (VAT) which amounts to 24% of the net value of 19%. In the event of a change in the VAT rate, Trisor has the right to apply the new VAT rate to the Charges indicated in the Price List and in the Client Agreements by unilaterally adjusting its Charges and informing the Client in writing. In this case, the new price of each service that Trisor may claim shall be calculated according to the following formula:
Final price (including net value + VAT) x 100/124 = net value
New price = net value + (net value x new VAT rate).

6.4. Guarantee
Upon conclusion of the Lease Agreement, the Client shall pay the amount specified in the Price List as a guarantee for the observance of the terms contained therein and the payment of any debt arising from the Lease Agreement (the “Guarantee”). The Guarantee shall be returned to the Client upon termination of the Lease Agreement and the delivery of the Safe Deposit Box together with the Client Card and its keys to Trisor and provided that there is no breach of any term of the Lease Agreement and there is no debt owed by the Client to Trisor.

6.5. Discounts – Benefits
Trisor extends percentage-based discounts and benefits for Rental Agreements ranging from one (1) to fifteen (15) years, contingent upon the Client’s classification (“Basic Member”, “Silver Member”, “Gold Member”, “Platinum Member”). The Client categories, along with the associated percentage discounts and benefits, are outlined in the list of product packages available at www.trisor.gr, which the Client affirms to have read, comprehended, and accepted (“Product Packages”).
In the event of a new Site being established by Trisor, priority is accorded based on the Client category as specified at the above address.
Discounts provided through marketing campaigns (e.g., discount code promotions) are exclusively available to individuals who have not held a contractual relationship with Trisor in the last 12 months prior to registration. These discounts remain valid for as long as the conditions under which they were provided are met, or for the duration specified by Trisor.

7. Suitable items, responsibility of the Lessee
7.1 Objects. Safe Deposit Box may only be used for the storage of securities, deeds, documents, cash, cash, data carriers, keys, precious metals, gems, jewelry, and similar items that do not endanger the life or health of other clients, the functionality and smooth operation of the Safe Deposit Box facility, the quality and condition of other client items and/or the building, and do not cause contamination. The weight of stored objects shall not exceed the maximum permissible weight (paragraph 2.1.1(b)).

7.2 Safety regulations
In particular, the Safe Deposit Box may not be used for the storage of dangerous – especially flammable – items or goods. According to the dangerous goods regulations, dangerous objects or goods (dangerous goods) are substances and items which, in the event of an accident or improper handling during storage or safekeeping, may endanger people, animals, property or the environment. In addition, the storage of items whose possession, use or safekeeping is prohibited by law (e.g. Weapons Law, Narcotics Law, Atomic Energy Law, War Weapons Control Law, etc. special laws) as well as the storage of illegally obtained items or products of criminal activities under the Law or items that have been used or are used in any way to facilitate tax evasion is prohibited. In this case, the Client shall be liable to indemnify Trisor or any third party for any losses, costs, charges and damages to assets resulting from such action.

7.3 Monitoring, inspection
The Client is responsible to ensure that the contents of the Safe Deposit Box are not exceed the maximum authorized weight depending on the size of the Safe Deposit Box. No control of the contents of the Safe Deposit Box is carried out by Trisor and Trisor is not aware of the contents of the Safe Deposit Box. The Client is solely responsible, regardless of fault, for ensuring that the contents of the Safe Deposit Box at all times comply with the safety regulations and the requirements of paragraphs 5.3, 7.1 and 7.2 and after accessing the Safe Deposit Box for repositioning the box inside the Safe Deposit Box. In case of reasonable suspicion of non-compliance with the security regulations or a breach of paragraph 5.3, 7.1 and 7.2., Trisor is entitled to invite the Client to check the contents of the Safe Deposit Box by written letter sent to the postal address referred to in paragraph 14.2 or by e-mail or by sending a message to the e-mail address or the telephone number referred to in paragraph 14.2. 14.2 at least five (5) days in advance. In the event that the Client fails to respond to Trisor’s aforementioned request for a period exceeding fifteen (15) days, Trisor shall be entitled to terminate the Client Agreement on the basis of the provisions of paragraph 11 of these GTC and to invite the Client to deliver the Safe Deposit Box with empty contents together with the Client Card and keys or to open the Safe Deposit Box pursuant to paragraph 11.6. In this case, the Client shall be liable for all related costs.

7.4 Property
The items placed in the Safe Deposit Box remain the property of the Client. For precautionary and security reasons, Trisor points out that in the event of Trisor’s insolvency, the contents of the Safe Deposit Box will not become part of the bankruptcy estate, but that even in the event of termination of the Lease Agreement by an insolvency trustee on behalf of Trisor, the Client will have the right to request the delivery of the items belonging to him.

8. Insurance
8.1 Standard coverage. For the exclusively mentioned risks of (a) fire (fire, lightning, explosion, etc.), (b) burglary, c) vandalism in case of burglary and d) robbery at the Site, Within the framework of these General Operating Standards, Trisor provides insurance coverage up to a specified amount at no extra cost to the Customer, referred to as the (“Standard Liability Amount”). The Standard Liability Amount is determined per Lease Agreement and is based on the Customer’s category, as detailed in the Product Packages and the Lease Agreement. To facilitate this, Trisor has secured an insurance policy covering all its Locations, which includes coverage for all Safe Box Deposits within a single location. The Standard Amount of Liability supersedes the provisions outlined in paragraph 9 of these GTC only to the extent that Trisor’s insurance contract offers coverage. The Client is not subject to any fees for the Standard Liability Amount. The aforementioned Client categories are defined in the Product Packages.

8.2 Evidence
To be eligible for coverage under the Standard Liability Amount and/or any supplementary insurance as outlined in paragraph 8.3, the Client must furnish evidence of damage resulting from one of the aforementioned risks. They are also required to provide the information necessary for the insurance company and/or Trisor, along with relevant documents supporting their claim (such as estimates, photographic evidence, delivery notes, invoices, etc.). Furthermore, the Client is obligated to promptly inspect the stored items for any signs of damage, loss, etc., immediately after their removal from the Safe Box Deposit. In the event of any loss or damage, the Client must promptly notify Trisor in writing.
8.3 Supplementary insurance.
Trisor and the Lessee may separately agree that Trisor’s insurance coverage for the risks referred to in paragraph 8.1 shall be extended to higher amounts for which Trisor increases its own insurance coverage. The additional cost shall be borne by the Client and shall be agreed between the Client and Trisor in a separate supplementary insurance agreement.

9. Liability
9.1 Trisor is obliged to comply with all security rules in accordance with the law, and to take all appropriate measures in accordance with the law for the safekeeping of the Safe Deposit Boxes at its Location. Trisor does not record the contents of the Safe Deposit Box, which it has no right to know, (subject to clause 11.6 and clause 7.3) and the Client may at any time alter the contents of the Safe Deposit Box, the value of which remains unknown and uncontrollable by Trisor. Thereupon, it is hereby expressly agreed that Trisor shall have absolutely no liability whatsoever for any of the contents of the Safe Deposit Box in the event of damage, destruction or loss thereof, in whole or in part. Trisor shall insure the contents of the Safe Deposit Box against specific risks as set out in paragraph 8.1 hereof and the Client shall not be entitled to claim any further compensation from Trisor for any reason whatsoever in relation to the leased Safe Deposit Box and its contents.

9.2 Trisor shall not be liable in the event that for reasons of force majeure (including but not limited to strikes, pandemics, adverse weather conditions, governmental orders, orders of the Regulatory Authority, obligation to comply with any law, regulation, directive, or court order, fire, flood, general power failure, breakdown of machinery and facilities, acts of terrorism, police warnings, etc.) delays or makes it impossible to fulfil its obligations to the Client. This paragraph shall also apply to the legal representatives, employees and proxies of Trisor.

9.3 These GTC do not contain any guarantees on the part of Trisor i.e. a guarantee liability can only arise under individual contractual agreements. Under no circumstances do such warranties arise from general advertisements or product information on the Digital Platform.

9.4 The damage value of stored items shall be determined according to their objective market value at the time of the damage. Sentimental values (collector’s or souvenir value) shall not be taken into account in the valuation.

9.5 External links. The Digital Platform website contains links to external third party websites. Trisor has no influence on the content of these directly or indirectly linked websites. The responsibility for the correctness of the content is always borne by the provider or administrator concerned, and Trisor therefore makes no guarantee in this respect. Trisor has checked the external websites for possible legal violations at the time of linking. No identifiable legal violations were observed at the time of connection. Trisor is not in a position to carry out continuous monitoring of all content of sites linked to Trisor unless there is actual evidence of a legal violation. If Trisor becomes aware of violations, Trisor will immediately remove the respective links.

10. Force majeure
Trisor reserves the right to deny the Client access to the Electronic Platform and/or the Safe Deposit Box when this is dictated by reasons of force majeure. Force majeure is understood to mean – indicatively – strikes, pandemics, adverse weather conditions, governmental orders, orders of a regulatory or supervisory authority, obligation to comply with any law, regulation, directive, or court order, fire, flood, general power failure, breakdown of machinery and installations, carrying out maintenance work, acts of terrorism, police warnings, etc. In the event of force majeure, Trisor will notify the Client of any temporary interruption of access, whenever feasible, and in any case, through attempts to visit the Site or access the Digital Platform.

11. Termination of Client Agreement
11.1 The Client Agreement is concluded for the period of time specified in the Lease Agreement. On the final day of the lease, the Client is required to empty the Safe Deposit, return its keys and the Client Card to Trisor, and sign the form provided by Trisor confirming that the Safe Box Deposit has been emptied and surrendered in the same condition as it was received.

11.2 Trisor shall be entitled to terminate the Client’s Agreement for cause by means of a document sent to the postal or electronic address provided by the Customer to Trisor, as specified in paragraph 14. This action may be taken in the following cases, depending on the provisions outlined in paragraph 11.3:

1. In the event of a violation by the Client and/or the Authorized Person of any of these GTC or the terms of the Lease Agreement, all of which are deemed to be fundamental, or a violation of the law, or the provisions of the Supervisory Authorities
2. If the Client becomes insolvent, goes into bankruptcy, undergoes liquidation, forced administration, etc.,
3. If required for Trisor to fulfill its obligations arising from the Law, whether it pertains to the Client, its Legal Representatives, partners, shareholders, or beneficial owners, or if it concerns Authorized Persons. Additionally, in any other case expressly provided for in applicable laws and/or due to Trisor’s compliance with a court order, or an order or decision of a supervisory or other regulatory authority.

With the same document Trisor invites the Client to deliver the Safe Deposit Box empty, together with its keys and the Client Card.

11.3 The Client Agreement may be terminated by either party by prior written notice to the postal address provided by the other party in accordance with clause 14.2. Such termination shall become effective as follows: a) after the expiration of thirty (30) full days from the date of mailing of the written notice of termination in the case of Client Agreement entered into for only one (1) year or b) after December 31 of the current agreement year in which the termination of the Client Agreement has occurred in the case of Client Agreements entered into for a period of more than one (1) year. The individual details of the Client Agreement (Platform Usage Agreement, Lease Agreement) cannot be terminated individually. Notice of termination shall only be given electronically via the Digital Platform to the e-mail address provided by the contracting party in accordance with clause 14.2 in case the Client Agreement has been concluded electronically remotely. The termination of the Platform User Agreement shall automatically entail the termination of the Lease Agreement on the same termination date and vice versa. The Client is entitled to terminate the Client Agreement in accordance with the provisions of this paragraph if the Client delivers the Safe Deposit Box empty of content together with the Client Card and its keys to the Location where the Safe Deposit Box is kept and pays any amount of charges due.

11.4 If the Client terminates the Agreement by the end of the year in which it was established, and the Agreement has been in effect for more than one (1) year, any amount related to Safe Deposit Box rentals beyond the initial contractual year will be refunded to the Client. If the Client terminates the Agreement after the first contractual year has concluded, no refunds will be made for rents already paid. In the case of terminating a one-year Lease Agreement, no refunds for rent already paid will be issued. If Trisor terminates the Client Agreement in accordance with paragraph 11.2 above, any amounts already paid for rent will not be refunded to the Client. Additionally, the Client is obligated to promptly return the empty Safe Deposit Box, its keys, and the Client Card. The Client must also sign the corresponding form confirming the Safe Deposit Box has been cleared and returned in the same condition as received. The guarantee payment made by the Client in accordance with condition 6.4 will be forfeited in favour of Trisor. The one-time fees paid by the Client, as specified in the Price List, are non-refundable under the present GTC.
If the Client refuses to pay the amount owed, the guarantee paid to Trisor at the time of contract conclusion will be forfeited in favour of Trisor in any case

11.5 If the Client objects in time to a change in accordance with paragraph 6.2 or 14.3, it shall have the termination rights provided therein, and both parties shall have the right to terminate the Client Agreement with thirty (30) days prior notice prior to the effective date of termination.

11.6 Safe Deposit Box opening
Upon termination of the Agreement in any way, the Client is obliged to vacate the Safe Deposit Box and return the keys and the Client Card to Trisor. Trisor shall notify the Client in writing. If the Lessee does not vacate the Safe Deposit Box after receiving the written notice, as outlined in paragraph 11.2, Trisor is entitled to open the Safe Deposit Box upon permission of the competent court. The opening of the safe deposit box is carried out in the presence of a notary, who draws up a relevant deed including an inventory of its contents. The costs of opening shall be borne entirely by the Lessee and shall be listed in the Price List as a fee for opening a safe deposit box after an authorized eviction request. The contents of the safe deposit box shall be placed on public deposit in the name of the Client. This shall be released to the Client only after payment of any amount due to Trisor under the Client Agreement, including the costs of opening the safe deposit box, inventory of its contents and related legal fees, which shall be borne by the Client. In case of the Client’s demise, the Safe Deposit Box will be opened by their heirs after presenting and delivering the relevant will to Trisor, in accordance with the applicable legal provisions.

12. Personal Data – Privacy
Clients are the subjects of the processing of personal data, which is carried out by Trisor, as the Data Controller of the file kept, pursuant to article 4 par. 7 of the GDPR, Trisor in accordance with the applicable legislation, Trisor’s privacy policy which is posted at https://www.trisor.gr/privacy-policy/ and the cookies management policy which is posted at www.trisor.gr, which Clients declare by accepting these GTC that they have read and understood.
12.2 If the Client receives a coupon code from a Trisor partner and uses this coupon code during registration (see paragraph 2.1) in order to obtain a monetary advantage (such as free months), it may be necessary to transmit the Client’s data to the data matching partner in order to verify the declared data. Clients using a voucher code when leasing the Safe Deposit Box irrevocably agree to this possible data transfer.
12.3 The Client agrees that Trisor may contact him/her unsolicited via the email address or the phone number they have provided under paragraph 14.2, for matters relating to the Lease Agreement. Any use of the Holder’s personal data for other advertising or promotional purposes requires explicit consent by declaration of the Client, which is freely revocable at any time as specified on our website.

13. Right of withdrawal
Cancellation policy / Right of withdrawal
The Client in his capacity as a consumer has the right to withdraw from this contract according to article 4i of Law 2251/1994. The Client has the right to withdraw from the Client Agreement within fourteen (14) days, without any charge and without notice. The withdrawal period shall commence on the day of acceptance of these GTC. In the event of withdrawal from this Agreement within the aforementioned period, Trisor shall refund the full payment amount to the Client without delay and at the latest within thirty (30) days. In the event that the withdrawal takes place after the activation of the Safe Deposit Box, Trisor will be entitled to retain the Activation Fee as set forth above under 2.4.4. The Customer acknowledges that any sums specified in the Price List, paid as one-time fees in accordance with these GTC, are non-refundable in case of withdrawal. These amounts represent one-time fees paid for services received under the Client Agreement up to the date of withdrawal notification.
In the case of a refund, the same payment method will be employed as was utilized for the initial transaction, unless otherwise explicitly specified in the Lease Agreement.
Withdrawal Instructions
The Customer, in order to legally exercise the right of withdrawal granted to him/her in accordance with the above under 13, must inform Trisor, via an email to its official address support@trisor.gr or by postal letter to Trisor’s registered office (43 Omirou Street, 10672, Athens – Kolonaki), of the decision to withdraw from the Client Agreement. For a timely withdrawal, it is sufficient to send the notification of the exercise of the right of withdrawal before the expiry of the 14-day withdrawal period. For this purpose, the Client may use the withdrawal declaration template which is available here.

14. Final provisions
14.1 Applicable Law/Judicial Jurisdiction.
This Client Agreement is governed exclusively by Greek law. Any dispute arising from the Client Agreement is subject to the exclusive jurisdiction of the courts of Athens.

14.2 Notifications/ Announcements
Any notification by Trisor to the Client regarding the Client Agreement will be made in writing to the postal or e-mail address provided by the Client in the Lease Agreement or to the address of the Authorized Person designated by the Client. The Client and the Authorized Person must notify Trisor in writing of any change of their postal, e-mail address or their phone number. The Client and the Authorized Persons in the case of clients – legal entities must also notify Trisor of any change in their legal representatives, partners and/or beneficial owners, any change in their purpose, registered office, shareholding composition and any change in the essential elements of their business. The Client and the Authorized Persons in the case of a Client – natural person must notify Trisor of any change in any of the elements listed in Annex I of these GTC.
The Client’s and the Authorized Person’s legal address for the service or notification or sending of any document and for the legal consequences thereafter is the one declared by him.

14.3 Modification of the GTC
A prerequisite for the conclusion of the Client Agreement is the acceptance of these GTC by the Client. Any modification of the GTC will be posted on this website at www.trisor.gr and will be effective after two (2) months from the date of their posting, subject to 6.2.3, unless such modification is made in accordance with the provisions of applicable law, any judicial or administrative decision or where the modification does not increase the obligations of the Clients and does not limit their rights which is effective immediately. If within the two (2) month period, subject to 6.2.3, the Client does not state in writing that he does not agree with the posted amendments, he shall be deemed to have accepted them. In the event that he makes such a declaration of non-acceptance, he shall be entitled, within this period and prior to the implementation of the notified changes, to terminate the contract without prejudice to paragraph 11.5 of these GTC.

14.4 Language.
The present GTC have been drafted in Greek and English and the Client communication with Trisor may be conducted in Greek and/or English.

14.5 The partial or total invalidity of one or more of the GTC shall not affect the validity or validity of the remaining GTC or any contractual relationship between Trisor and the Client. GTC whose registration is prohibited by an act of the competent authority as defined in the applicable consumer protection legislation, shall be deemed to be unregistered as of right.
Trisor’s failure or delay in exercising any of its rights shall not be construed as a waiver or impairment thereof.

14. 6 For the resolution of disputes arising between the Client and Trisor concerning the rights and obligations arising from these GTC and the relevant legislation, the Owner may contact the Independent Authority “Consumer Advocate” (Postal Address: ALEXANDRAS AVENUE 144, 11471 ATHINA, Tel: 210 6460862, 210 6460814, 210 6460612, 210 6460734, 210 6460458, fax: 210 6460414, main e-mail: grammateia@synigorosalanti.gr, website address : http://www.synigoroskatanaloti.gr), an Alternative Dispute Resolution entity registered with the special Registry of the GHEPK.

14.7 The conclusion of the Platform Use Agreement and the Lease Agreement presupposes and implies the express and unreserved acceptance of all these GTC.

14.8 Both the Client and Trisor may, at their discretion, terminate their transactional relationship within the legal framework and as defined in these GTC and the Lease Agreement. In such case, these present GTC remain valid and applicable concerning any rights, claims, and obligations of Trisor and the Client arising up until the termination, until the full liquidation of the terminated business relationship.

ANNEX I

Clarification: From the above-mentioned documents, only those applicable to the professional status/activity of the natural person and equivalent documents in the case of residents outside Greece (EU or third countries) are required.

ANNEX II