Privacy Policy
(for the website https://www.trisor.gr/ )
Last updated: 08 November 2023

TRISOR HELLAS S.A. (hereinafter referred to as “the Company”, “we” or “us”), with registered seat at 43 Omirou Street, Athens, 10672, is committed to protect and respect your privacy.
This Privacy Policy (together with our General Terms and Conditions of Transactions, Cookie Policy , and any other relevant document referred to herein) sets out the basis on which we will process the personal data you provide to us or which we collect from you when you browse and use the website https://www.trisor.gr/ (hereinafter the “Website”), which is carried out in accordance with the provisions of national and European law on the protection of individuals with regard to the processing of personal data. Please read these documents carefully to understand our approach and practices regarding your personal data and how we will use them.
By providing your personal information to us, you indicate both that you accept this Privacy Policy and Cookie Policy, and that you consent to the collection and processing and sharing of your personal data in accordance with this Privacy Policy and Cookie Policy.
For the purposes of the applicable legislation on personal data protection, the Company is designated as the controller of your personal data.
1. Collection of information
The information we collect falls into three categories: (a) information you provide to us (b) information we collect using automated methods and (c) information we collect from other sources.
We may combine the information you provide us with information collected via automated methods and with information we receive from other sources.
1.1 We collect information that you provide to us, in the following manner:
1.1.1 Information about your account, such as your username or password (or any other detail that identifies you) that you use to access our Website and its platforms or use the services of the Website in accordance with the General Terms and Conditions of Transactions.
1.1.2 Information that is required under applicable law for the leasing of a safe deposit box from us. In particular:
(i) If you wish to lease a safe deposit box individually in your name, we collect and process your full name, father’s name, identity card or passport number, issuing authority, date and place of birth, home address, telephone number, occupation, business address and tax identification number and supporting documents that certify the above.
(ii) If you wish to lease a safe deposit box in the name and on behalf of a legal entity, we collect and process the names of the directors/board members, representatives and persons authorised to sign in the name and on behalf of such legal entity, evidence on the above as well as evidence that certify and verify the identity of the beneficial owners and partners of such legal entity.
(iii) In both of the above (i) and (ii) cases, we collect data for the required remote electronic identification of the person who will make the safe deposit box lease -through the Website- either on his/her own account or on behalf of the legal entity that such person represents. In particular, such person should upload in the relevant platform of the Website photographs/images clearly showing the face from different angles as well as both sides of the identification document containing the photograph, signature and identification data of such person, in order to carry out an audit on the specifications and security features of such identification document.
All the above personal data are collected obligatory if you wish to lease a safe deposit box. If the above data is not provided, we will not be able to lease a safe deposit box.
1.1.3 Profile information, including, but not limited to, which of our services you prefer or the times you prefer to visit us or the frequency with which you use the Website; and
1.1.4 Other personal information that you choose to share with us during your interaction and/or communication with us.
1.2 We collect information using automated methods
We may use automated technologies to collect information from your mobile device when you use our Website.
We may collect information about:
1.2.1 your internet protocol (IP) address;
1.2.2 the operating system of your mobile device, if you are visiting the Website via a mobile device;
1.2.3 the type of portable device and its settings;
1.2.4 the serial numbers corresponding to your device and its parts;
1.2.5 advertising identifiers (for example, the IDFAs and IFAs ) or similar identifiers;
1.2.6 the redirecting website (the website that led you to ours);
1.2.7 messages to us or about us on social media;
1.2.8 actions relating to the way you use our Website, such sections you visit on our Website;
1.2.9 the name of the file requested, date and time of the Website request; and
1.2.10 the volume of data transferred and messages as to whether the access/retrieval to the Website was successful.
Our Website may collect information about the exact location of your mobile device using geolocation and technologies such as GPS (global positioning system), Wi-Fi (wireless local area network), Bluetooth or cell tower proximity. Most mobile devices and browsers allow you to revoke the permission you have granted us to collect this information by using the settings on your device or browser. If you have questions about how you can prevent the collection of information about your exact location, we encourage you to contact your mobile device’s technical support provider, the manufacturer of your device, or your software or browser provider. Some services may not work properly without your location information. If you would like us to delete information that we have collected that could identify your location, please contact us at the address, telephone number or email address listed below. By law, we may need to retain certain information.
1.3 We collect information from other sources
We may collect information about you from other companies or organisations. We may also collect information that is publicly available. For example, we may collect information about you when you interact with us through social media.
2. How we use the information we collect
We will use the information we collect for:
2.1.1 navigating and making use of the features of the Website;
2.1.2 personalizing your experience on our Website;
2.1.3 managing our business activity, including communicating with you in the context of customer service, developing new products and services, conducting customer research and evaluating the effectiveness of our sales, marketing and advertising;
2.1.4 maintaining, managing and improving our products, offers, promotions, Website;
2.1.5 complying with the applicable legislation;
2.1.6 your registration on the digital platform of the Website and the leasing of a safe deposit box upon your request as well as for your access to the safe deposit box;
2.1.7 the purposes of our legitimate interests;
2.1.8 especially for the case 1.1.2(iii), having previously obtained your express and specific consent.
3. With whom we share the information we collect
We will not make your personal information available to third parties, but we will only share your information in the manner described in this Privacy Policy.
We will share your information with vendors who provide services to us, such as in connection with organizing and conducting promotions, Website support services, and other information technology services and conducting research and analysis. We prohibit such vendors from using the above information or disclosing it for any purpose other than for providing services on our behalf.
We may decide, for strategic or other business purposes, to sell or transfer all or part of our business. In connection with such sale or transfer, we may transfer information that we have collected and stored, including customer information, to any party involved in such sale or transfer.
Occasionally we may share information that does not directly identify you. For example, we may disclose anonymous, aggregated statistics about your use of the Website.
By way of exception, our Company may disclose your personal data to third parties only if we are legally obliged to do so, or if we are obliged to do so by virtue of a decision/order of a court or other competent authority.
4. Retention period of personal information
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy (unless a longer retention period is required by law). In particular, if you make a safe deposit box lease, your personal information will be kept by us for the duration of the lease and for an additional period of 5 years after the expiry of the safe deposit box lease, unless a longer period is permitted or required by law or regulation, which in any case may not exceed 10 years.
5. Links to other websites and social media
The Website may provide links to websites operated by us or third parties. If you visit one of these linked websites, you must read such website’s privacy policy, terms and conditions of use and other policies. We are not responsible for the policies and practices of third parties. These organizations handle the information you provide to them in accordance with their privacy policy, terms and conditions of use and other policies.
It is also possible that the providers of other applications, tools, widgets and plug-ins that we make available on our Website, such as Facebook’s “Like” buttons, may also use automated methods to collect information and how to use these features. These organizations may use your information in accordance with their own policies.
6. International data transmission
The personal information we collect from Users will remain and be stored on a secure server within the European Economic Area (“EEA”) and the Company takes all reasonable steps to protect it.
Notwithstanding the foregoing, the personal information we collect may be transferred to and stored in destinations outside the EEA, including countries that may not provide the same level of protection as that provided in your country. As part of the processing described in this Privacy Policy, we may outsource the processing, or share your personal information with third parties located in countries outside the EEA. As such, your personal information may be processed by personnel operating outside the EEA who work for us or for one of our suppliers.
By submitting your personal data, you agree to such transfer, storage or processing. Such transfers will be in accordance with the uses specified in this Privacy Policy and as permitted by law. We will take all necessary measures in accordance with applicable law to ensure the secure handling of your data, always in accordance with this Privacy Policy and the law.
7. Security of information
We commit that we will take every necessary measure designed to keep your personal information secure. Our technical, administrative and physical procedures are designed to protect your personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration or destruction. While we make every effort to protect our information systems, no website, information system or data transmission on the internet or any other public network can be guaranteed to be 100% secure.
8. Your rights
Under the applicable legislation, you have the right of access, i.e. upon request, on the one hand to be informed whether or not your personal data are being processed and on the other hand to receive further information about such processing, in particular about the processing carried out, the appropriate guarantees under which any transfers to a third country or international organisation are carried out. In addition, you have the right to demand the rectification of inaccurate personal data. Provided that the legal requirements are met, you also have the right to erase, the right to restrict processing, the right to data portability and the right to object to processing of your personal data.
Furthermore, you may withdraw your consent at any time, without this having an impact on the lawfulness of the processing based on the consent prior to its withdrawal.
Finally, you have the right to lodge a complaint with the competent supervisory authority if you consider that the processing of your personal data is contrary to the applicable legislation.
You may exercise your rights above and obtain further information about them by contacting us in writing in the manner described in the “Contact us” section below.
9. Changes to our Privacy Policy
This Privacy Policy takes effect from the date indicated at the beginning of the policy. We may modify this Privacy Policy from time to time. In case of amendment, we will post the revised version here and change the “last updated date” (the effective date) at the beginning of the policy. You should check this policy regularly to keep up to date with the latest updated version of this policy.
10. Contact us
If you wish to contact us regarding this Privacy Policy and to exercise your rights, you may contact us at support@trisor.gr